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Refund and Cancellation Policy

Last updated 13 November 2026

Draft for legal review — pending final business and legal verification. This text has not yet been approved by a lawyer. Fields marked [TO VERIFY:] must be completed before launch.

Version 2 · Effective date: [TO VERIFY: date of approval]

Digital products

Licences are digital and are delivered immediately after payment. At checkout you confirm that delivery starts immediately. Where the law of your country gives a right to cancel a digital purchase, you agree that this right ends once you start downloading the file.

When you can get a refund

  • File not downloaded: full refund if you ask within 14 days of purchase and the original file has not been downloaded (our download log shows this).
  • Duplicate purchase: if you bought the same item and licence twice by mistake, we refund the extra one.
  • Faulty file: if the file is damaged, or does not match the resolution or description you paid for, and we cannot supply a correct file within 5 working days.
  • Wrong licence type: within 14 days we can change your licence to the right type and charge or refund the difference.

When we cannot refund

After the file has been downloaded, except in the faulty-file and duplicate cases above. A refund is not a way to “return” a licence after a project is finished.

What happens after a refund or cancellation

The licence ends straight away: the certificate is marked revoked (a check at /verify/ shows it is no longer valid) and downloads stop working. You must not use the Content in new material and must delete the files.

Demonstration orders

Orders placed in our test environment are demonstrations: no payment is taken, so there is nothing to refund. They deliver only a watermarked sample and a sample certificate (LCM-S-…), which grant no rights. If such an order is cancelled or refunded, the sample certificate is revoked in the same way.

How to ask

Email contact@laoculturemedia.com with your order number and the reason. We reply within 3 working days. Approved refunds go back to the original payment method; the time they take depends on the bank or payment provider. [TO VERIFY: BCEL refund timescale]