Frequently asked questions

The full-resolution original file (no watermark), an invoice and a numbered license certificate that records the exact terms you bought.

Each purchased license includes five downloads of the original. If a download is interrupted, retrying within 30 minutes does not count again. Contact us if you need more.

Choose by how the media will be used: Personal for private projects, Creator for monetised online content, Editorial for news and education, Documentary for films and broadcast, Commercial for advertising and promotion. Compare them on the licensing page.

Exclusive and extended licenses are never sold automatically. Request a quote and we will reply with terms.

Each product page states whether a model or property release exists. Commercial licenses are only offered when the necessary releases are on file.

International card payments will be available at launch. This staging site uses a sandbox — no real payments are taken.

See our refund policy. Once a file has been downloaded, refunds are limited because the licensed copy cannot be returned.